Alyssa Falbo

Alyssa Falbo has a diverse work experience spanning multiple industries and roles. Alyssa currently serves as the Director of Sitter Pro at UrbanSitter, where they are responsible for overseeing the professional sitter program. Prior to this, they were the Head of Customer Experience at UrbanSitter, where they managed the company's customer support initiatives.

Before joining UrbanSitter, Alyssa worked at Fabriq: Stay In Touch, where they held the positions of Head of Support and Product Manager. In their role as Head of Support, they handled the entire customer support load for two mobile apps, optimized the support process, and maintained the help center content. As a Product Manager, they played a vital role in the development of Social Fabriq, collecting feedback from support and executing qualitative feedback sends to help prioritize roadmap decisions.

Alyssa also has experience in the online dating industry, having worked at MeetMindful. Alyssa served as the Head of Support and Community Management, where they managed a team of associates and collaborated with internal teams to ensure excellent customer care. Alyssa also held the role of Customer Support and Community Management Lead, where they provided front-line customer support and developed and maintained support macro responses.

In addition to their roles in technology and dating, Alyssa has experience in recruitment and event management. Alyssa worked as a Placement Consultant and Nanny Team Manager at ABC Nannies and Domestics, Inc., overseeing the recruitment process, conducting placement interviews, and managing relationships with clients. Alyssa also owned and operated Tantalize Dance, a staffing company for special events. As the Director of Operations, they interviewed and managed talent candidates and oversaw event operations.

Alyssa's early career included roles at GoCrowd and Five Hype, where they gained experience in marketing and operations. At GoCrowd, they served as an Event and Marketing Coordinator, creating and delivering marketing materials for the company's launch. At Five Hype, they held the position of Director of Operations, managing an internship program and assisting the President/CEO with staff movements.

Prior to their professional career, Alyssa gained media experience through an internship at Max Media HOT 107.1, where they supported station communication, completed administrative tasks, and facilitated social media and networking activities.

Overall, Alyssa Falbo has a wide range of experience in customer support, product management, recruitment, event management, and marketing. Alyssa has demonstrated their ability to lead teams, optimize processes, and provide exceptional customer care.

Alyssa Falbo began their education journey at the University of Phoenix from 2008 to 2011, where they earned an Associate of Arts (A.A.) degree in Sports Management. Later, from 2011 to 2014, they continued their education at the same institution to obtain a Bachelor of Science degree in Marketing & Sales Communication. In 2018, Alyssa attended The Conscious Leadership Group for a brief period, although no degree or field of study information is provided for this experience.