Jérôme Bertrand is a Software Craftsman who specializes in developing customer relationship management tools, engaging in tasks such as designing, evaluating, and training within a team of about twenty professionals. They served as a Developer and Software Architect at ACOSS from 2002 to 2015, and currently, since 2021, holds the dual role of Software Architect and Project Manager at Urssaf Caisse nationale, where they manage a portal for approximately 16,000 daily users. Additionally, Jérôme works as an adjunct instructor at Université de Lorraine, focusing on project management and network engineering. They earned a Diplôme d'ingénieur in Software Engineering from TELECOM Nancy between 1999 and 2002.
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