Pooneh Feldman

Pooneh Feldman has over 25 years of work experience in various roles within the hospitality industry. Pooneh is currently serving as the Director of Client Services at UrVenue since August 2022. Prior to this, they worked at MGM Resorts International as the Senior Manager Corporate Hotel Strategy from October 2021 to October 2022. From 2020 to 2021, Pooneh held the position of Director of Recreation Service at MGM Grand Hotel, NYNY Hotel, and The Signature.

Pooneh has also worked at ARIA Resort & Casino as the Director of Pool Operations from 2014 to 2020, where they were responsible for managing pool operations, creating policies and procedures, and overseeing staff, budgets, and guest experience. Before that, they worked at Wynn Las Vegas as the Salon Manager from 2013 to 2014, where they managed salon operations, staff, budgets, and menu development.

From 2008 to 2013, Pooneh served as the Director of Spa and Pool (Recreation Services) at MGM Grand. In this role, they were accountable for spa and pool operations, managing revenue and expenses, and collaborating with F&B to enhance the pool cabana experience. Prior to this, they worked at Treasure Island Resort & Casino as the Salon and Spa Director in 2007-2008, overseeing revenue, budgets, and implemented inventory management programs.

In 2004-2007, Pooneh worked at Bellagio as the Spa Manager, where they managed a large operation, created policy handbooks, and integrated the spa call center with the salon call center. From 1999 to 2004, they served as the Retail Inventory Control Manager at MGM Grand, responsible for maintaining inventory and reducing shrinkage.

Pooneh began their career at The Mirage in 1995, working as a Retail Loss Prevention Auditor and later as a Retail Loss Prevention Manager, where they supervised physical inventories, conducted internal investigations, and ensured policy compliance.

Throughout their career, Pooneh Feldman has demonstrated strong leadership, budgeting, and operations management skills while focusing on providing exceptional guest experiences and driving revenue growth.

Pooneh Feldman has a diverse education history, starting with their most recent degree, a Master's degree in Hospitality Administration/Management from the UNLV William F. Harrah College of Hospitality, which they earned between 2019 and 2021.

Prior to that, they obtained their Bachelor's degree in Business Administration from the University of Phoenix, completing their studies from 2002 to 2004.

In earlier years, Pooneh attended the University of Nevada-Las Vegas from 1992 to 1998, majoring in Business Administration, although the specific degree obtained during that time is not mentioned.

Besides their formal education, Pooneh has also obtained various certifications. These include "Human Resources: Understanding HR Systems Features and Benefits" from LinkedIn, obtained in September 2021, and certifications like "Disrupting Yourself," "Learning from Failure," "Managing Team Creativity," and "Using Questions to Foster Critical Thinking and Curiosity," all acquired from LinkedIn in February 2019.

Additionally, they hold certifications in Lifeguarding and CPR/AED, which they obtained from the Red Cross in March 2014 and March 2012, respectively.