Allison Phelps

Allison Phelps is an experienced professional in telecommunications and change management, with a career spanning over a decade. From August 2016 to May 2022, Allison served as a Senior Network/Telecom Tech Support Analyst at US Foods. Prior to this, a brief tenure as a Release Manager at Wyndham Hotels and Resorts included leading change management activities. Experience at State Farm as a Service Desk Coordinator in Incident Management involved facilitating enterprise outage communications and incident resolution. Allison also held roles as Change/Problem Manager at LiveOps and Problem Manager at US Airways, focusing on operational stability and root cause analysis. Educational achievements include a degree in Network Administration from SMCC and a degree in Business Administration from Chapman University.