Allison Soto

Allison Soto is an experienced quality and performance manager with a demonstrated history in the call center industry. Currently serving as a Quality Coach at US Imaging Network LLC since January 2022, Allison previously held key supervisory roles at Ashley Furniture Industries and FAFS, managing teams, training programs, and performance metrics to ensure high standards of service and client satisfaction. With earlier experience at Cognizant and AT&T in various managerial and specialist positions, Allison has a proven ability to evaluate and improve operational processes. An early career at Barnes & Noble as Head Cashier laid the foundation for exceptional customer service and financial oversight skills. Education includes attendance at Bowling Green State University and Pascack Valley High School.