Addison Hatch

Addison Hatch is an accomplished professional with extensive experience in quality, testing, risk transformation, and regulatory compliance, currently serving as the Head of Bank Quality, Testing & Risk Transformation at USAA since August 2016. Previous roles at USAA include Head of Business Risk & Controls for Bank Omnichannel and Executive Director of Compliance. As the CEO and Principal Consultant at Hatch Consulting Services from August 2014 to August 2016, Addison specialized in operations strategy, cost optimization, and risk assessment, among other areas. Prior to this, roles included Consultant at Treliant Risk Advisors, Director of Work at Home Operations at Capital One, and Senior Vice President at VIPdesk Connect, with a strong focus on workforce management and operational excellence across various organizations. Addison's career also includes leadership positions at Xerox, NCO Group, FirstRing, and INFONXX, showcasing a diverse background in managing large teams and contact center operations. Academic credentials include a Bachelor of Arts in Political Science from Davidson College and further studies at Columbia University.