AJ Guidry is a seasoned contact center technology leader with extensive experience in routing strategies and operations. They began their career as a Programmer Analyst at US Long Distance and progressed through various roles, including Project Manager at Billserv and Sr. Voice Channel Advisor at USAA. AJ served as a Development Manager at Citi and a Sr. Network Telecom Analyst at Wachovia before advancing to an IT Technical Director position at USAA, where they are currently recognized as a patented thought leader in the field. They earned a Bachelor of Science in Computer Science from The University of Texas at San Antonio.
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