Annie C. is currently the Director of Advocacy at USAA, where they lead a team committed to advocating for the needs of members and employees. With over fourteen years of experience in the insurance industry, they focus on claims operations, process improvement, and customer service. Annie has held various positions at USAA, including Manager of Claims Operations and Business Process Consultant. They hold a Bachelor of Science in Biology from Chapman University and a Master of Administration in Leadership from Northern Arizona University. Additionally, Annie is a Certified SAFe® Practitioner, applying agile methodologies to enhance value and quality in their work.
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