Ashley Dirks is the Lead Process Engineer at USAA, a position held since 2020 following several roles within the company, including Senior Process Engineer. They supported and led a team in developing 17 Robotic Process Automation (RPA) projects, resulting in significant savings in employee manual tasks and member wait times, and earned a Lean Six Sigma Green Belt Certification. Previously, they worked as a Project Lead at MRC Global and as a Realtor® at Ultima Real Estate. Ashley holds a Master’s Degree in Industrial Engineering from Texas A&M University-Kingsville, where they maintained a 4.0 GPA. They also pursued studies in Real Estate at The University of Texas at Austin.
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