Aubrey (Thomas) Owens is a Corporate Impact Director specializing in Belonging, with 25 years of experience in the insurance industry. Currently serving as the Director of Claims Operations at USAA, Aubrey leads multiple virtual property teams, focusing on operational efficiency and service excellence in catastrophe operations. Previous roles include Performance Consultant and Claims Service Manager, where Aubrey honed skills in managing complex claims and mentoring teams. Aubrey's professional journey reflects a commitment to collaboration, innovation, and fostering inclusive cultures. Education was pursued at the Florida Institute of Technology from 2012 to 2017.
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