Brenna Chavez

Brenna Chavez is an experienced leader in program and project management, with a robust background in insurance operations and customer service. At USAA from March 2006 to November 2017, Brenna successfully managed teams, developed strategic initiatives, and improved customer experiences, contributing to significant revenue goals and cost reductions. Brenna's roles included Manager of Insurance Operations, Director of Program Management, Business Process Owner/Consultant, and Program/Project Management Lead, where key accomplishments included quarterbacking major company initiatives and enhancing operational processes. Prior experience includes customer service management roles at Dillards and Walmart, where Brenna excelled in team leadership and customer satisfaction. Brenna holds a Master's in Organizational Leadership from Western International University and a Bachelor's in Organizational Communication from the University of Colorado Colorado Springs.