Brian D. Waugh is the Lead Decision Scientist at USAA, specializing in Fraud Prevention Advanced Analytics and Insights. With a robust background in data engineering and analytics, they developed Customer Journey Intelligence to enhance customer experiences by leveraging data analytics and artificial intelligence. Previously, Brian held key positions at organizations such as Ally and Advia Credit Union, focusing on customer experience strategies and data-driven insights. They earned both a Bachelor of Science and a Master of Science in Business Analytics from Grand Canyon University. Passionate about simplifying complex concepts, Brian is dedicated to fostering collaboration to achieve strategic goals.
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