Brian Pigati, MBA, SCLA, is an experienced claims leader who has successfully driven results through employee development and modernization of claims processes. Currently serving as a Business Process Owner at USAA, Brian has improved claim routing and refined systems to enhance efficiency. Prior to this, Brian managed a team that led the region in early settlements for 22 consecutive months, while also developing mentorship and training programs. Brian's prior experience includes roles as a Realtor and Shift Leader, complemented by a solid educational foundation in business administration and economics.
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