Bud Heald

Bud Heald, AICM, AIC, SCLA, is the Director of Claims Quality Management at USAA, bringing 25 years of Property & Casualty insurance experience with 20 years in leadership roles. Their career encompasses various areas including Field Operations, SIU, Audit, Training, and Compliance, demonstrating a strong focus on integrity and employee development. Bud has a proven track record in optimizing claims performance metrics and has led significant projects such as the integration of claim departments and the development of a new claims quality program. Bud holds a Bachelor of Science in Business Management from UCF College of Business.