Carla E. is a Senior Digital/Technical Product Manager at USAA, where they facilitate the discovery, delivery, and performance of digital products, enhancing user experiences for members. With expertise in Technical Digital Product Management and certifications in methodologies like SAFe and Scrum, Carla has successfully driven product strategies and optimized existing solutions through automation and analytics. Previously, they held roles at Capital One, including Senior Desktop Support Manager and Agile Delivery Lead, where they demonstrated leadership during a major merger and honed skills in overseeing technical projects using Agile principles. Carla's approach focuses on Human-Centered Design, collaboration, and implementing data-driven insights to foster innovation and elevate customer satisfaction.
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