Carol Hilbert

Carol Hilbert is an influential leader with extensive experience in Workforce Management and Program & Project Management. They have previously held roles such as Director of Resource Planning at Charles Schwab, where they led the deployment of an integrated Workforce Management Solution that generated significant savings. Currently, Carol serves as a Scheduling Manager at USAA, focusing on workload planning and forecasting, while also pursuing a degree in Architecture from The University of Kansas and a Bachelor's in Business Administration from the University of Phoenix. Known for their strategic leadership and ability to foster strong internal and external relationships, Carol actively champions career development and diverse inclusion within teams.