Cathy Pink

Cathy Pink, CBCP, is currently the Business Continuation Lead at USAA, where they manage Business Continuity for Consumer Lending, impacting over 12,000 associates nationwide. With a Bachelor’s degree in Marketing from the University of Saint Thomas, Cathy previously served as a Business Continuity Manager at Bank of America from 2009 to 2020, handling operations for over 14,000 associates and ensuring compliance with Business Continuity Plans. They possess strong expertise in mortgage sales, fulfillment, and auto lending operations, along with proficiency in various business continuity and project management tools. Cathy's ability to improve processes while maintaining focus on associate and customer satisfaction has been a key driver of their success in the field.