Cheryl Dunn is an experienced Data Analyst specializing in Text Analytics, Project Management, and Customer/Member Insights, with over 12 years in the field. Currently serving as an Insight Research Analyst Senior at USAA, they leverage their expertise to transform complex data into actionable insights. Previously, Cheryl held roles at Cisco and Market In View LLC, where they utilized text analytics tools to enhance customer satisfaction and informed business decisions. Cheryl's early career began at IBM, where they contributed to process improvements and resource planning. They are pursuing a Bachelor of Science in Industrial Engineering at North Carolina State University.
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