Cindi Crum

Cindi Crum possesses extensive experience in risk management, compliance, and customer service across various industries. At Eddie Bauer, Cindi served as a Team Leader, overseeing a team of customer advocates and implementing the Refund Concern Program, effectively reducing return losses by 15%. Cindi's roles at USAA involved positions such as Business Risk and Controls Advisor and AML Compliance Analyst, focusing on enhancing business controls, regulatory compliance, and risk assessments. Previous experience at American Express included roles as an Account Development Specialist and Business Analyst II, where Cindi managed corporate accounts and ensured compliance with AML regulations. Additionally, Cindi worked as an Operational Risk Consultant at Wells Fargo, coordinating control validation efforts and engaging with senior management. Cindi's educational background includes studies at Northern Arizona University.