Cindy Hatfield is an experienced risk management professional currently serving as the Director of Business Risk and Controls at USAA since October 2019. In this role, Cindy leads a team focused on operational risk within Bank Operations, ensuring effective execution of the risk management framework. Previously, Cindy held positions at PNC from 2012 to October 2019, serving as Senior Vice President and Vice President, where responsibilities included overseeing operational risk for Retail Lending and developing control governance strategies for commercial loan operations. Earlier in the career, Cindy worked as Assistant Vice President of Risk Management at National City Bank from 2007 to 2012. Cindy's educational background includes studies at Kansas State University and Bethel College.
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