Claudia McDevitt

Claudia McDevitt is an operations professional with over 15 years of experience in leading teams within contact center environments. Currently serving as the Executive Director of Fraud Operations at USAA, Claudia has built a reputation for fostering employee engagement while achieving exceptional client outcomes. Claudia's past roles include Department Manager at Nordstrom and various leadership positions at Bank of America, where they specialized in fraud management and quality assurance. Claudia is pursuing a degree in Merchandise Management from FIDM, further enhancing their strategic and tactical planning skills.