Colleen Gonzalez is the Lead Business Risk & Control Advisor at USAA, where they focus on ensuring effective risk management. Previously, from 2013 to 2015, they held several positions at HSBC, including VP and Senior Manager of Regulatory Compliance and AVP of Mortgage Oversight, where they managed delinquent loan portfolios and ensured compliance with regulations. With over 14 years of experience in Mortgage Servicing, Colleen also served as a Senior Business Analyst, overseeing audits and managing a team dedicated to process improvements.
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