Crystal Ellis

Crystal Ellis has a diverse background in risk management, compliance, and banking, with significant experience at Citizens Financial Group, Inc. from August 2011 to August 2013, where roles included AML Analyst II, Risk Manager, and Risk Management Specialist II. In these positions, Crystal led initiatives in customer restitution processes, engaged in proactive risk management, and collaborated across departments to mitigate risks related to online banking fraud. Currently serving as a Senior Auditor and Business Risk and Controls Advisor at USAA since January 2021, Crystal possesses an MBA in Organizational Psychology and various certifications, including CRCM and Project Management. Educational achievements include a Bachelor's degree in Organizational Risk and Cyber Security from Johnson & Wales University, alongside certifications in human resource management.