Crystal Taylor

Crystal Taylor is a seasoned professional with extensive experience in change management and organizational development. Currently serving as a Senior Change Partner at USAA, Crystal manages portfolios focused on enterprise-wide initiatives that drive top-line growth and enhance digital capabilities. Previous roles include Senior Organizational Change Manager at Marathon Petroleum Corporation, where a change management framework was developed, and Senior Change Management Consultant at USAA, where strategic consultation was provided for HR initiatives impacting 36,000 employees. Crystal's background also includes independent consulting at Strategy Rocket Business Solutions and various leadership positions at USAA, including Product Management Director and Claims Service Manager. Academic credentials include a Master of Science in Organizational Development and Leadership and an MBA in Management.