Dan Heasley is a seasoned professional in conversational design and customer experience, currently serving as the Conversational Design Director at USAA since June 2022. Prior to this, Dan held multiple roles at Vanguard from 2015 to September 2022, including B2B CX Journey Owner, where responsibilities included collaborating with senior leadership and clients to enhance omni-channel experiences. In addition, Dan led a team of thirty as Head of Design for Institutional Marketing, overseeing UX strategy, research, and design for Vanguard's B2B services. Educationally, Dan holds a Bachelor of Arts in Graphic Design from the University of the Arts, earned in 2002.
This person is not in the org chart
This person is not in any teams
This person is not in any offices