Danielle Field is an accomplished professional with extensive experience in customer experience management and digital operations within the insurance industry. Currently serving as AVP of Distribution and Service Modernization at USAA since April 2024, Danielle leads a geographically-dispersed team focused on enhancing self-serve digital capabilities for a client base of 11 million customers. Previous positions include Project Manager and Director of Customer Experience at Farmers Insurance, where Danielle was instrumental in integrating digital assets and optimizing user experience across platforms. Danielle's career also includes roles at Universal Sports and Extra TV, with a foundational education in Cinema and TV Arts from California State University-Northridge.
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