Douglas Mrak

USAA Federal Savings Bank – Director, Product Management (Consumer Lending)

Douglas Mrak is a strategic product and operations leader with over 35 years of experience in the financial services, wholesale distribution, and defense sectors. They have held key leadership roles, including Director of Product Management for a $25B lending portfolio at USAA and Deputy Program Manager at AECOM, where they provided operational support for $65M in contracts. Douglas is known for driving process improvements, risk management, and revenue transformation, significantly reducing fraud risk by $25M and optimizing operational strategies for military contracts. They hold an M.S. in Management from the Naval Postgraduate School and are pursuing further education in Banking and Financial Support Services.

Location

Swansboro, United States

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