Erica Schaefer is a Salesforce IT Manager at USAA, where they currently serve in various leadership roles within the information technology sector. They possess a strong background in software engineering, having earned a Master of Science in Software Engineering from St. Mary's University. Prior to their current position, Erica was a QA Automation Manager at Globalscape, Inc. and held multiple roles at Accenture, including System Developer Senior Analyst. With a strong foundation in agile methodologies, Erica is also recognized as a SAFe Program Consultant (SPC5) and holds several additional SAFe certifications.
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