Heather Hetrick, CBCP, is a seasoned professional with extensive experience in business continuity and operations management. Currently serving as a Senior Business Continuation Advisor at USAA since September 2021, Heather has previously held significant roles at esteemed organizations including Raymond James, where Heather functioned as a Business Continuity Manager, and OppenheimerFunds Services as an Operations Supervisor. With a strong foundation in leadership and process improvement, Heather has co-supervised teams across various positions and industries, demonstrating expertise in facilitating compliance and enhancing operational efficiency. Heather's entrepreneurial spirit is also reflected in time spent as an Independent Beauty Consultant with Mary Kay. Educationally, Heather holds a Bachelor of Arts in Environmental Geography from West Virginia University.
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