Heather Marley

Heather Marley is a results-driven Process Engineer with over 12 years of experience in process optimization, data analysis, and risk mitigation. Currently serving as a Business Risk and Controls professional at USAA, Heather has a strong track record of improving operational efficiency and compliance through innovative solutions and cross-functional collaboration. Previous roles include managing the Reporting and Analytics team at FIS, where they led efforts resulting in 25% optimization of key processes, and serving as a Process Improvement Specialist at PETCO, where they implemented a Six Sigma program that generated $8.1 million in annual savings. Heather holds a B.A. in Research and Experimental Psychology from the University of Incarnate Word.