Heather Zahn is a Lead Program Manager at USAA, specializing in Property & Casualty strategic initiatives and Generative AI integration. They focus on improving decision-making and unlocking efficiencies while providing oversight to complex programs. With over 25 years of experience in the P&C insurance industry, Heather has a strong background in program management, underwriting, and risk management. Before their current role, they fostered a compliance culture within P&C Underwriting by analyzing risks and trends. Heather holds an Associate's degree in Social Sciences and a Bachelor's degree in Psychology, and is currently pursuing a CPCU designation.
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