James McKay

James McKay is a seasoned finance and banking professional currently serving as a Bank Business Process Consultant Senior at USAA, where they lead a team focused on process improvements and performance management. Previously, they held significant roles at various institutions, including as a Licensed Independent Mortgage Broker and a Learning and Development Facilitator at Hilton. Their expertise encompasses project management, business operations, and governance, with a strong background in customer advocacy and training. James has contributed to impactful projects at Bank of America, where they managed regulatory compliance and executive communications.