Jeff Smith is a dynamic Lean Agile Portfolio and Program Leader with extensive experience in driving modernization initiatives at USAA since 2021. They have previously held roles as a P&C Claims Solution Manager and Consultant, excelling in Agile transformations and delivering significant operational efficiencies across diverse portfolios. They also serve on the Board of Directors for Impact Water, focusing on operational strategy and community development. Jeff holds a BA in Psychology from Baylor University and has been recognized for their expertise in Agile methodologies and executive coaching.
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