Jennifer Daugherty is a transformation, strategy, and experience executive with over 20 years of expertise in strategic planning, design thinking, and agile product development. They served as the Head of Omnichannel Sales and Service Delivery at USAA from 2019 to 2021 and continued to lead various roles at USAA until 2023. Jennifer holds an MBA from Michigan State University and a BBA from Western Michigan University. Their background includes significant leadership positions at Fifth Third Bank and TCF Bank, where they focused on enhancing customer experience and driving business results.
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