Jerry Morales

Jerry Morales, MBA, possesses over 20 years of experience in operations and strategy leadership at USAA, where they currently serve as the Director of CEO Member Relations. Jerry has a proven track record of enhancing member service, driving digital transformation, and improving operational efficiency. Their expertise includes risk management, compliance, and strategic planning, while they also excel in building and mentoring high-performing teams. Jerry holds a B.B.A in Marketing from The University of Texas at San Antonio and an MBA in Business Administration from the University of the Incarnate Word.