Jim Morgan, MBA, is a Digital Transformation Leader at USAA, where they currently direct P&C Claims Digital Product Management, leading a team in the strategy and development of digital products. With extensive experience in the financial services industry, Jim has previously held roles such as Manager of Claims Operations and Director of Business Process Ownership at USAA, focusing on customer service excellence and operational efficiency. Jim holds a Bachelor's degree in Sociology from Florida State University and an MBA in Management from Saint Leo University, along with a certification in SAFe.
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