Joanna Balzer is a dedicated and collaborative program manager with over 15 years of experience in software modernization, focusing on product management, quality assurance, functional analysis, and project management. Currently, they serve as a Program Manager Lead and Lead Systems Analyst at USAA, where they streamline business processes and enhance program efficiency. Previously, Joanna held various leadership roles, including Director of Underwriting at USAA Federal Savings Bank and Interim Head of School at Hill Country Montessori School, where they drove significant improvements in team performance and fundraising. Joanna is pursuing a Bachelor of Arts in English Literature from The University of Texas at Austin and a Master of Arts in Organizational Development from the University of the Incarnate Word.
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