Joe Swanson is a Senior Knowledge Manager at USAA, where they have worked since 2019. Previously, they served as a Law Clerk at a law office from 2006 to 2008, and held various roles in the US Army from 2008 to 2011, including Human Resources and Infantryman. Joe also worked as a Business Analyst at Spectrum Enterprise from 2017 to 2019 and as an Application Support Analyst at Charter Communications from 2011 to 2015, where they focused on enhancing the user experience within the Knowledge Management System.
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