Johana Nardelli is the Director of Sales and Operations at USAA, leading since 2018 with a focus on kindness, trust, empathy, and integrity. With 28 years of leadership and coaching experience, Johana previously served as Sales Operations Manager at USAA from 2003 to 2018. Currently pursuing a Bachelor’s degree in Organizational Leadership at the University of the Incarnate Word, Johana empowers teams to exceed targets and inspires them to achieve their full potential.
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