John Biolo

John Biolo is currently the Director of Digital/Technical Product Management at USAA, where they focus on bridging the gap between IT and business to facilitate the implementation of effective solutions. With a diverse background in product management, Salesforce administration, and IT, John has successfully maintained sales and service processes generating over $15B in annual revenue. Prior to USAA, John held various positions at HP and McKesson, as well as serving as a Service Desk Manager at Brigham Young University's MTC IT Department. John holds multiple certifications, including Salesforce, Scaled Agile, and Scrum Product Owner, which enhance their ability to guide business needs in IT. John earned their degree from Brigham Young University.