Jonathan Barnes

Jonathan Barnes is the Director of Business Process Ownership at USAA, where they leverage extensive leadership experience in claims management and customer service. They previously served as Claims Service Director and Claims Service Manager at USAA, focusing on optimizing operations and enhancing customer experiences. Earlier in their career, they worked as a Teller at Publix Credit Union. Jonathan holds a Bachelor's Degree in Pre-Medicine from Bob Jones University, a Master's Degree in Public Health from the University of South Florida, and a Master's in Insurance Management from Boston University, alongside a CPCU designation from The Institutes.