Josh Mitchell

Josh Mitchell possesses extensive experience in claims operations and catastrophe management within the insurance sector. Notable positions include Director of Claims Operations at USAA and Director of Catastrophe Operations at J.S. Held LLC, where strategic operational responses to disasters were effectively managed. At State Farm, a significant tenure included roles such as Home and Commercial Claim Manager and Catastrophe Services Manager, emphasizing process improvement and enhanced customer service. Educational qualifications include a Bachelor of Arts in Business Administration and Management from Westmar University and a Customer Experience Certificate from the University of Houston’s C.T. Bauer College of Business.