Joy Gray is a Senior Injury Adjuster at USAA, specializing in moderate to complex 3rd Party auto-related injury claims across the southeastern United States. With 15 years of experience in insurance and claims adjusting, Joy has developed skills in complex coverage, liability investigations, and pre-litigation negotiations. Joy previously gained experience at incapsulate as a Technical Sourcer and held retail and HR roles at The Buckle, Inc. and PlattForm Advertising, respectively. Joy holds a Bachelor of Arts in Public Relations, Advertising, and Applied Communication from Pittsburg State University, graduating with a 3.98 GPA.
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