JP Kroutter

JP Kroutter is a resourceful and results-driven research professional currently serving as a Senior Business Process Owner at USAA. With a Bachelor of Science in Criminal Justice from Lamar University, JP developed extensive expertise in adult learning and project management during a successful tenure at Farmers Insurance, where they held various leadership roles including National Auto Claims Training Manager and Head of Auto Physical Damage Claims Training. JP is recognized for their clear communication, strategic thinking, and ability to build productive relationships, consistently delivering projects on time and within budget while achieving high levels of engagement and efficiency.