Katia Austin is a learning and development professional with over 18 years of experience. Currently serving as a Learning and Development Manager at USAA, Katia has previously held roles as a Manager of Learning Transformation at American Express and other instructional design and operations positions at companies such as Office Depot. Katia's expertise includes virtual leadership, project management, and the implementation of emerging technologies to enhance performance and efficiency. Katia earned a Master’s degree in Instructional and Performance Technology from Boise State University and a Bachelor’s degree in Sociology and Education from the University of Florida.
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