Keith Pozza is currently a Member Experience Executive at USAA, leveraging a dynamic leadership style to enhance consumer experience and drive performance in the Financial Services industry. Previously, Keith held various program management roles at USAA, overseeing digital solutions, auto-related products, and health insurance member experiences. Before joining USAA, Keith served as a Program Manager in the United States Air Force, managing logistics and change management for critical weapon systems. Keith also worked as a Project Manager at JPMorgan Chase, focusing on IT and process improvement projects. Keith earned a Bachelor of Business Administration in Management from Baylor University’s Hankamer School of Business.
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