Keith Rodgers is a seasoned professional with extensive experience in sales and operational leadership within the financial services sector. Currently serving as Sales Director at USAA since 2013, Keith has led innovation initiatives and has been instrumental in establishing new banking units while managing large teams to enhance member experiences. Prior roles at USAA include Member Experience Director and Member Contact Center Director, where Keith implemented process improvements and launched banking operations. With past leadership positions at N-Side Solutions, Liberty Mutual, Prudential Financial, and Hallmark Cards, Keith possesses a strong background in customer service management, team leadership, and strategic development. Keith holds an MBA from the University of Phoenix and a Bachelor of Science in Journalism with an emphasis in Advertising from The University of Kansas.
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