Lainie N. holds a Master of Business Administration with a concentration in Project Management from LSU Shreveport, where they achieved a 3.9 GPA. They began their career as an Estimator/Production Manager at Gerber Collision & Glass from 2012 to 2015 and later served as an Auto Damage Field Appraiser at USAA until 2019. Currently, Lainie N. is the Director of Claims Operations at USAA, where they manage a team of field appraisers and lead initiatives for operational change.
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