Laura Baker is currently the Product Management Director for Card Services at USAA, a role they have held since 2021. Prior to this, they gained extensive experience in various positions, including IT Governance Lead at Alliance Data from 2018 to 2021, and Customer Service Supervisor at DICK'S Sporting Goods from 2012 to 2014. Laura also held multiple roles at Alliance Data, including Collections Supervisor and Product Support Coordinator, showcasing a robust background in customer service and product management. They earned a Bachelor of Arts in Psychology from The Ohio State University between 2004 and 2008.
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