Lisa Rodriguez, Ph.D., is an accomplished leader with a focus on Education and Organizational Leadership. With a Ph.D. from the University of the Incarnate Word, they have successfully blended academic research with practical applications in customer and employee experiences. At USAA, Lisa led initiatives that transformed customer satisfaction measurement through innovative methodologies, while also championing employee well-being and diversity, equity, and inclusion in their research. Currently pursuing an MBA and a Bachelor’s in Accounting, Lisa is dedicated to fostering inclusive environments and driving meaningful change in both business and education settings.
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